Terms of Service

Waggariffic Terms of Service

Last updated: 22 October 2026

Welcome to Waggariffic! These Terms of Service explain the terms under which you may access our website and purchase products from our online store. By using our website or placing an order, you agree to these Terms of Service and the policies referenced below. Please read them carefully.

1. General Information

Waggariffic is an online pet store serving customers within South Africa. Throughout these terms, “Waggariffic”, “we”, “us” and “our” refer to Waggariffic.

Our website allows customers to browse and purchase pet-related products. We may source products from local and international suppliers, depending on the product.

These terms should be read together with our Privacy Policy, Shipping Policy and Refund and Return Policy.

Nothing in these terms is intended to limit any rights you may have under applicable South African law.

2. Online Store Terms

By using our website, you confirm that:

You are legally capable of entering into a purchase agreement, or you have the permission and involvement of a parent or legal guardian where required.
You will provide accurate and complete information when placing an order.
You will not use our website or products for any unlawful or unauthorized purpose.
You will not attempt to interfere with the security, functionality or proper operation of our website.

We may restrict or refuse access to our services where reasonably necessary, including in cases of suspected fraud, unlawful activity or misuse of our website, subject to applicable law.

3. Products, Descriptions and Availability

We aim to display our products, descriptions, images, colours, specifications and prices as accurately as reasonably possible.

However, product images may differ slightly from the actual product due to lighting, photography, screen settings or supplier-provided images. Product features, dimensions and materials may vary where stated in the product description.

We source products from suppliers, and availability may change without notice. If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include a cancellation and refund where appropriate.

We reserve the right to update product listings, correct errors and discontinue products. These changes will not remove any rights you have in relation to an order already placed.

Customers should read product descriptions and instructions carefully and use products only for their intended purpose.

4. Pricing and Payments

All prices on our website are displayed in South African Rand (ZAR), unless otherwise stated.

Prices, promotions and product availability may change at any time. The price applicable to your order will generally be the price displayed at checkout when the order is placed, subject to applicable law and the correction of genuine pricing errors.

We use third-party payment providers to process payments. Orders are processed once payment has been successfully received or confirmed.

If a genuine pricing or listing error affects an order, we may contact you to explain the issue and discuss the available options. We will handle any cancellation, refund or other remedy in accordance with applicable law.

We do not ask customers to send payment-card details or passwords through unsecured messages.

5. Order Acceptance and Cancellation

Submitting an order is a request to purchase the selected products. We may need to verify payment, stock availability and delivery information before processing the order.

If we cannot fulfil an order, we will contact you and arrange an appropriate remedy, including a refund where required.

If you wish to cancel an order, please contact us as soon as possible at support@waggariffic.com. Once an order has been processed by a supplier or dispatched, cancellation may no longer be possible in the usual way. However, your rights under applicable consumer-protection law and our Refund and Return Policy still apply.

We reserve the right to investigate and take appropriate action regarding suspected fraudulent or unauthorized orders.

6. Shipping and Delivery

Waggariffic currently accepts orders for delivery within South Africa only.

Products may be fulfilled by local or international suppliers. Delivery estimates depend on the product, supplier, courier and destination. Internationally sourced products may take longer to arrive because of international transit, customs clearance or other operational delays.

Any delivery timeframes shown on our website are estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate delivery details at checkout. Incorrect or incomplete information may delay delivery or result in additional delivery arrangements.

If an order is delayed, lost or delivered incorrectly, please contact us so that we can investigate with the relevant supplier or courier. We will address the issue in accordance with applicable law and our Shipping Policy.

7. Customs and Imported Products

Some products may be shipped to South Africa from outside the country. Depending on the product and the applicable import arrangements, customs documentation, import duties, VAT or other charges may apply.

Shipping providers or customs authorities may require additional information or documentation to process an international shipment. If further information is needed for an order, Waggariffic or the relevant shipping partner may contact the customer.

Any applicable charges and the party responsible for paying them will depend on the shipment arrangements and applicable requirements. Please review the product listing and Shipping Policy for further details.

Personal information processed for order fulfilment or customs clearance will be handled in accordance with our Privacy Policy and applicable data-protection laws.

8. Returns, Refunds and Defective Products

Our Refund and Return Policy explains how to request a return, refund or replacement.

If a product arrives damaged, defective, incorrect or otherwise does not comply with applicable consumer-protection requirements, please contact support@waggariffic.com as soon as reasonably possible and include your order details and relevant photographs where appropriate.

We will assess the issue and explain the available next steps.

Nothing in these terms or our Refund and Return Policy excludes or limits any consumer rights or remedies that cannot lawfully be excluded under South African law.

9. Intellectual Property

Unless otherwise stated, content created for the Waggariffic website, including our branding, logos, original graphics, website design and original written content, belongs to Waggariffic or is used with permission.

Third-party product images, brand names, trademarks and supplier materials may belong to their respective owners.

You may not reproduce, distribute or commercially use content owned by Waggariffic without prior written permission, except where permitted by law.

10. Website Availability and Accuracy

We aim to keep our website available and its information accurate. However, the website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.

We may update website content, product listings or features from time to time.

Nothing in this section excludes responsibility that cannot lawfully be excluded under applicable law.

11. Third-Party Services

We may rely on third-party providers for payment processing, product sourcing, order fulfilment, shipping, courier services, website hosting and other operational functions.

These providers may have their own terms and privacy practices. Where relevant, we encourage customers to review the applicable third-party information.

Although we work with these providers to fulfil orders, Waggariffic remains responsible for its own obligations to customers under applicable law. We will assist with order-related issues involving suppliers or couriers where appropriate.

12. Limitation of Liability

To the extent permitted by applicable law, Waggariffic is not responsible for indirect or consequential losses arising from the use of our website or circumstances beyond our reasonable control.

This provision does not exclude or limit liability for matters where exclusion or limitation is prohibited by law, including any applicable statutory consumer rights, or any liability that cannot legally be excluded.

Customers are responsible for using products in accordance with their instructions and intended purpose. Nothing in these terms removes any rights relating to defective, unsafe or incorrectly described products that are provided by applicable law.

13. Privacy and Personal Information

We collect and use personal information to process orders, arrange delivery, communicate with customers, provide support and meet applicable legal or customs requirements.

Where necessary, order information may be shared with payment providers, suppliers, fulfilment partners, couriers and customs-clearance providers.

For more information about the personal information we collect, how we use it and the rights available to you, please read our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with an updated revision date. Changes will apply from the stated effective date, subject to applicable law. Changes will not retrospectively remove rights that customers have already acquired.