Shipping Policy

Waggariffic Shipping Policy

Last updated: 22 October 2026

At Waggariffic, we aim to make shopping for your pets as convenient as possible. We work with both South African and international fulfilment partners to bring you practical products for your furry friends.

We currently deliver within South Africa only. Please read our shipping policy for information about order processing, delivery times, tracking and international fulfilment.

1. Shipping Locations

Waggariffic currently delivers to addresses within South Africa only.

Orders may be fulfilled by either our South African supplier or our international supplier, depending on the product you purchase.

South African fulfilment: Orders may be shipped from our local supplier's main warehouse in Wynberg, Sandton, or from other holding locations across South Africa, depending on stock availability.

International fulfilment: Some products are shipped from international warehouses, including locations in China and the United States, and imported into South Africa for delivery to your address. These orders require international transit and customs clearance, so they may take longer to arrive than locally fulfilled products.

Although some products are sourced internationally, we do not currently ship orders to destinations outside South Africa.

2. Shipping Fees

Shipping costs are included in the listed product prices where applicable. Our aim is to provide a straightforward shopping experience without unexpected standard shipping charges at checkout.

Shipping costs vary depending on the supplier, product, shipping method and destination. Where additional shipping charges apply, these will be communicated before your order is finalised.

Please note that customs duties, import taxes or other charges may apply to internationally fulfilled products. See Section 6 for more information.

3. Order Processing

Once your payment has been received and confirmed, your order will be submitted for processing.

Processing times depend on the supplier fulfilling your order.

For products fulfilled within South Africa, orders are generally processed within 2–4 business days, subject to payment confirmation, stock availability and quality inspection.

Internationally fulfilled orders may require additional processing time depending on the product, supplier and fulfilment location.

Orders are generally not processed on weekends or public holidays. Processing may also take longer during busy periods, promotions and seasonal peaks.

4. South African Shipping and Delivery

Products fulfilled by our South African supplier are delivered door-to-door using courier services.

After dispatch and collection by the courier, delivery generally takes 2–5 business days, depending on your location.

Our South African courier partners may include:

The Courier Guy
Courier It
Internet Express
Fastway
Dawn Wing
RAM
Aramex
SNN Couriers

The courier used may vary depending on your delivery address, product availability and fulfilment location.

Delivery to remote or rural areas may take longer.

5. International Fulfilment and Delivery to South Africa

Some Waggariffic products are sourced from international suppliers and shipped to South Africa for delivery to your address.

Internationally fulfilled orders generally take longer to arrive than orders fulfilled within South Africa. Delivery times vary depending on the product, shipping method, destination and fulfilment location.

Some internationally fulfilled products may have estimated delivery times of approximately 10–23 days to South Africa, while others may take longer. Please refer to the delivery estimate displayed for the specific product where available.

International delivery times are estimates and are not guaranteed arrival dates. Delays may occur because of:

International transit and customs clearance
Import inspections or missing documentation
Courier capacity and local delivery arrangements
Public holidays and seasonal peaks, including Black Friday and Christmas
Weather conditions or other unforeseen circumstances

Tracking updates may also take longer to appear while a parcel is travelling between countries.

6. Customs and Import Charges

Products shipped from international suppliers into South Africa may be subject to customs duties, import VAT or other charges imposed during importation. Whether these charges are included in the purchase price or payable separately depends on the shipping arrangement and applicable import requirements. Unless expressly stated otherwise, customers should be aware that additional charges may apply.

Customs authorities and shipping providers may require additional information or documentation to process an international shipment. If information is required to process an order, Waggariffic or the relevant shipping partner may contact the customer.

Customers are encouraged to respond promptly to reasonable requests for information needed to process their shipment. Missing or incomplete documentation may cause customs or delivery delays.

Any personal information provided for order fulfilment will be handled in accordance with applicable privacy and data protection laws.

Customers are responsible for ensuring that the products they order can legally be imported into South Africa. Customs procedures and documentation requirements may result in additional delivery delays.

7. Tracking Your Order

Once your order has been dispatched and tracking information becomes available, we will provide the available tracking details via email, WhatsApp or SMS, where applicable.

You can use the tracking number to monitor your parcel's delivery progress.

Please allow time for tracking information to update, particularly for internationally fulfilled shipments.

8. Incorrect Shipping Information

Please ensure that your delivery address, contact number and email address are correct before completing checkout.

Incorrect or incomplete details may cause delivery delays, unsuccessful delivery attempts or additional courier charges.

If a parcel needs to be redirected or re-delivered because incorrect information was provided, additional charges may apply where permitted and applicable.

9. Delivery Delays and Missing Parcels

Delivery times are estimates and may be affected by circumstances outside Waggariffic's control.

If your order is delayed, please contact our support team with your order number and tracking details. We will review the available information and assist you in following up with the relevant supplier or courier.

If your tracking information shows that your parcel has been delivered but you have not received it, please notify us as soon as possible so that we can assist with the necessary enquiries.

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable consumer protection laws.